• Delivery Information

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Welcome to Water Gardening Direct, your "One-Stop solution" for all your
Pond Equipment, Water Features, Aquarium Products and Spare Parts.
We hope our site has all the Help and Advice you need, but if not,
please feel free to give us a call on 01778 341199
or click here to order a FREE Brochure

Delivery Information

This section deals with having your goods delivered, the charges and how to return them if they're damaged in any way.

Please note that the following postcodes are considered to be within the Highlands of Scotland:
AB31–AB38, AB41–AB45, AB52–AB56, FK19-FK21, HS1-HS9, IV1-IV28, IV30-IV32, IV40-IV49, IV51-IV56, KA27-KA28, KW1-KW17, PA20-PA49, PA60-PA78, PA80-PA88, PH1, PH5-PH10, PH15-PA26, PA30-PA49, PA60-PA78, PA80-PA88, PH1, PH5-PH10, PH15-PH26, PH30-PH44, ZE1-ZE3.

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Delivery Charges   
Mainland Uk Areas
(excluding Scottish Highlands, Islands, Isle of Man and Isle of Wight)
Delivery Speed
Carriage Charge
(inc VAT)
Order Value Over 50.00
7 Days
Next Day**
Next Day** By Noon
Order Value Under £50.00
7 Days
Next Day**
£3.99 +£3.99 = £7.98
Next Day** By Noon
£3.99 + £13.99 = £17.98
£3.99 + £14.99 = £18.98
Non Mainland Uk Areas  
Scotland Highlands
7 - 10 Days
Scotland Islands
7 - 10 Days
Northern and Southern Ireland
7 - 10 Days
Isle of Man
7 - 10 Days
Isle of Wight
7 - 10 Days
Jersey & Guernsey
7 - 10 Days
EU Sales*  
Denmark, France
7 - 10 Days
Belgium, Germany, Luxembourg, Netherlands
7 - 10 Days
7 - 10 Days
Italy, Spain
7 - 10 Days
7 - 10 Days
7 - 10 Days
7 - 10 Days
Greece (including islands)
7 - 10 Days

*These carriage charges will cover the vast majority of items within our web site, however for orders containing heavy or large items, we may need to apply an additions charge. In this situation we will ALWAYS advise you of any additional charge BEFORE it is made.

** Next Day delivery service orders must be placed on a weekday before 2pm and will be delivered on the following weekday. Next Day, Saturday delivery service is not available for 2 man delivery items such as large ponds

Please note that we have a cut off time of 2pm for Next Day deliveries, we do not dispatch goods at the weekend or on bank holidays and that our carriers do not delivery on bank holidays

Carriage charges for EU destinations can be found on our Sale in within the EU web page.

  • How long does delivery take?
    Our Standard delivery will reach you within seven working days of receipt of your order. Our carriers will deliver direct to your door anywhere in the UK. Non mainland UK and Northern Ireland delivers may take a little longer.
  • When is my Next Day ordered delivered if I miss the 2pm cut off time?
    Your order will be processed and dispatched on the next weekday (excluding bank holidays). So if you order at 4pm on a Friday afternoon we will process your order and dispatch your goods on the Monday and they will be delivered on the Tuesday
  • What happens if I place a Next Day delivery order at the weekend or on a bank holiday?
    Your order will be processed and dispatched on the next weekday (excluding bank holidays). So for example if you order on a Sunday we will process your order and dispatch your goods on the Monday and they will be delivered on the Tuesday. If you order over a bank holiday weekend we will process your order and dispatch your goods on the Tuesday for delivery on the Wednesday.
  • What do I do if there is no-one to receive a delivery?
    That's ok, if you have not provided an alternative delivery address (a neighbour for example), the carrier will leave a card with a contact number so you can arrange a new delivery time that suits you.
  • Can I add delivery instructions?
    Yes we are very happy to add delivery instructions for the carriers to use when delivering your order, however once left as instructed we can not accept claims for products being lost / stolen or damaged on delivery.
    Unfortunately we can not ask carriers to leave pre-formed ponds or large value orders without a signature.
  • What do I do if items are damaged?
    Get in touch with Customer Service Department, Tel. 01778 341199 or Fax. 01778 341188 straight away (between 9.00 - 17.30 Mon-Fri). We will arrange for an replacement to be dispatched.

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