Delivery InformationThis section deals with having your goods delivered, the charges and how to return them if they're damaged in any way. Please note that our carriers define the Scottish Highlands and Islands postcodes as follows: Scottish Highlands Postcodes
AB36 - AB38, AB55 - AB56,
FK17 - FK21,
IV1 - IV39, IV52 - IV54, IV63,
KW1 - KW14,
PA21 - PA40,
PH19 - PH26, PH30 - PH41,
PH49 - PH50, Scottish Islands Postcodes
HS1 - HS9,
IV40 - IV51, IV55 - 56,
KA27 - KA28,
KW15 - 17,
PA20, PA41 - PA49, PA60 - PA78,
PH42 - PH44,
ZE1 - ZE3 |  |
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| Delivery Charges | | |
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Mainland Uk Areas
(excluding Scottish Highlands, Islands, Northern Ireland, Isle of Man, Isle of Wight, Jersey & Guernsey) | Delivery Speed | Carriage Charge
(inc VAT) | | Order Value Over £50.00 | 5 Working Days | FREE | | | Next Day** | £4.99 | | | Saturday** | £22.99 | | Order Value Under £50.00 | 5 Working Days | £3.99 | | | Next Day** | £8.98 | | | Saturday** | £26.99 | Non Mainland Uk Areas | Small Postal Orders ( Sorry, this is not available for Jersey & Guernsey)
For orders that can fit in a small box (shoe box size) and have a value of under £50 : -
Please select "UK Mainland" in the check out and the STANDARD delivery option. | 5 - 7 Days
(Royal Mail) | £3.99 | Scotland Highlands
(AB36 - AB38, AB55 - AB56, FK17 - FK21, IV1 - IV39, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA40, PH19 - PH26, PH30 - PH41, PH49 - PH50)
| 5 - 7 Days | £24.99 | Scotland Islands
(HS1 - HS9, IV40 - IV51, IV55 - 56, KA27 - KA28, KW15 - 17, PA20, PA41 - PA49, PA60 - PA78,
PH42 - PH44, ZE1 - ZE3) | 5 - 7 Days | £44.99 | | | | | | Northern Ireland | 5 - 7 Days | £24.99 | | Isle of Man | 5 - 7 Days | £44.99 | | Isle of Wight | 5 - 7 Days | £17.99 | | Jersey & Guernsey | 5 - 7 Days | £44.99 | | | | | EU Sales*
We are very sorry but due to the uncertainty of the costs and procedures required to send products to European countries after the end of the Brexit transition period, we have decided to temporarily suspend all export orders. We hope this situation will only be for a short time and we will be able to resume exporting without too much delay.
If you would like us to let you know when we begin export orders again, please contact using our Contact Us Page. |
*These carriage charges will cover the vast majority of items within our web site, however for orders containing heavy or large items, we may need to apply an additions charge. In this situation we will ALWAYS advise you of any additional charge BEFORE it is made.
** Next Day delivery service orders must be placed on a weekday before 2pm and will be delivered on the following weekday. Next Day and Saturday delivery service is not available for 2 man delivery items such as large ponds and Non UK Mainland addresses
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Please note that we have a cut off time of 2pm for Next Day deliveries, we do not dispatch goods at the weekend or on bank holidays and that our carriers do not deliver on bank holidays Carriage charges for EU destinations can be found on our Sale in the EU web page. - • How long does delivery take?
Our Standard delivery will reach you within 5 working days of receipt of your order. Our carriers will deliver direct to your door anywhere in the UK. Non mainland UK and Northern Ireland delivers may take a little longer.
- • When is my Next Day ordered delivered if I miss the 2pm cut off time?
Your order will be processed and dispatched on the next weekday (excluding bank holidays). So if you order at 4pm on a Friday afternoon we will process your order and dispatch your goods on the Monday and they will be delivered on the Tuesday
- • What happens if I place a Next Day delivery order at the weekend or on a bank holiday?
Your order will be processed and dispatched on the next weekday (excluding bank holidays). So for example if you order on a Sunday we will process your order and dispatch your goods on the Monday and they will be delivered on the Tuesday. If you order over a bank holiday weekend we will process your order and dispatch your goods on the Tuesday for delivery on the Wednesday.
- • What do I do if there is no-one to receive a delivery?
That's ok, if you have not provided an alternative delivery address (a neighbour for example), the carrier will leave a card with a contact number so you can arrange a new delivery time that suits you.
- • Can I add delivery instructions?
Yes we are very happy to add delivery instructions for the carriers to use when delivering your order, however once left as instructed we can not accept claims for products being lost / stolen or damaged on delivery.
Unfortunately we can not ask carriers to leave pre-formed ponds or large value orders without a signature.
- • What do I do if items are damaged?
Get in touch with Customer Service Department, Tel. 01778 341199 or email. sales@watergardeningdirect.com straight away (between 8.30 - 17.00 Mon-Fri). We will arrange for a replacement to be dispatched.
- • What do I do if I want to return an item
Information regarding our product returns process can be found here > Product Returns Page
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